Kennel Policies & Procedures
The following policies apply to our grooming and boarding services. Please review them carefully to ensure a safe, healthy, and smooth experience for your furry family members.
🩺 Vaccinations
Proof of current rabies, distemper/parvo, and Bordetella vaccinations is required for all guests before check-in.
⏱️ Check-In & Check-Out
We run like a hotel with morning check-outs and afternoon check-ins to allow time to clean and disinfect the kennels between guests.
- Check-Out: 10:00 AM to 12:00 PM. Late departures incur a $35 late fee.
- Check-In: 3:00 PM to 5:00 PM.
⚠️ WE ARE CLOSED ON SATURDAYS
🦴 Food & Medications
We recommend you provide only enough food for your dog’s stay, plus a few extra days (in case of delays). Please also provide any required medications, clearly labelled with their name and the amount fed per meal.
🐕 Temperament
For everyone’s safety, we do not accept aggressive and/or excessively barking dogs or females in heat. If your dog happens to go into heat during their stay, they will be pulled from all group play, and your emergency contact will be called to arrange immediate pick-up.
🛑 Health Conditions Not Accepted
For the safety of your pets, all other guests, and our staff, Dunbow Country Kennels does not accept pets with the following conditions:
- Females in heat or pregnant.
- Coughing within the last week.
- Contagious diseases/skin conditions.
- Loose stool or diarrhea.
- Heartworm positive.
- Addison’s Disease, Dementia, or Diabetes.
- Extreme dog/people aggression.
- Dogs that climb fences and barriers.
- Dogs recovering from surgery.
- Dogs requiring injectable medications, cancer meds, or radiation.
Each dog with current health conditions is evaluated on a case-by-case basis. If you have concerns, please contact us to discuss.
🚑 In Case of Sickness or Injury
In case of injury or sickness, we will try to contact you or your emergency contact immediately. If repeated attempts fail, we will contact your vet. If your vet cannot be reached, we will call our clinic.
Consent for necessary medical treatment during their stay is agreed upon by the owner at the time of booking. We highly recommend you notify your vet ahead of your dog’s stay.
💳 Deposits & Cancellations
A 35% deposit is required to confirm off-season bookings. A 50% deposit is required for busy seasons.
- Busy Season (e.g., Dec 12 – Jan 3): Less than 2 weeks’ notice incurs a non-refundable 50% charge.
- Off-Season: Less than 48 hours’ notice incurs a $50 fee.
E-transfers can be sent to Kendra.dck@gmail.com, or we can send a secure payment link for debit/credit.
💲 Payment at Drop Off
FULL payment is required for stays 14 days or less. For stays between 14-30 days, the remainder is due at pick up. For stays over a month, the first two weeks are due at drop off, then billed bi-weekly.
Note: If no contact is made for 5 days post pick-up date, the dog is deemed abandoned under the Animal Protection Act of Alberta. Outstanding balances will still apply.
✂️ Payment for Grooming
Payment for any requested grooming services will be conveniently added to your final bill at the time of pick-up.